Shipping & Refund Policy

At EuroPeptide we ship every order from the Netherlands with tracked delivery. Below you will find everything you need to know about delivery times, refunds and cancellations.

Processing Time

  • Dispatch: Orders are packed and dispatched within 1–2 business days of payment clearing. Orders placed on weekends or public holidays are processed the next business day.
  • Tracking: A tracking number is sent by email as soon as your parcel leaves our facility.

Delivery Times

All orders ship from the Netherlands with tracked PostNL delivery. Delivery usually takes 1–4 business days within the EU and 2–8 business days to other European countries. The full country list with delivery times, costs and customs information is on our Shipping across Europe page.

Shipping Destinations

  • European Union: We ship to all EU member states.
  • Outside the EU: Orders to destinations outside the European Union are accepted at our discretion. We reserve the right to refuse or cancel any order to any destination.
  • Import Responsibility: It is the buyer’s responsibility to confirm that these products may lawfully be imported into their country. The buyer acts as importer of record and is responsible for all applicable customs procedures, duties and taxes. We accept no liability for shipments detained, seized or destroyed by customs or regulatory authorities in the destination country.

Refund Policy

Your confidence in our products matters to us. Refunds are available in the following circumstances:

  • Damaged or Defective Items: If your order arrives damaged or the product is not in the condition described, contact us within 14 days of delivery and we will arrange a replacement or full refund.
  • Incorrect Items: If you receive a product other than the one ordered, we will correct it at our cost.
  • Purity Guarantee: Every batch is independently analysed by a third-party laboratory and the certificate of analysis is published on the product page. If independent testing shows a vial product falls below the purity stated on its published certificate, you are entitled to a full refund.
  • Non-Delivery: If tracking shows your parcel has not been delivered and it cannot be located by the carrier, we will refund or resend at your choice.

Please note: as these are research-use-only products, we cannot accept returns of opened or used items for reasons of product integrity. Refund requests relating to results, effects or suitability for a particular purpose cannot be accepted, as our products are supplied strictly for laboratory research.

Cancellations

  • Before Dispatch: Orders can be cancelled free of charge at any time before they are dispatched. Contact us as soon as possible and we will refund you in full.
  • After Dispatch: Once a parcel has left our facility it can no longer be cancelled. Please refer to the refund conditions above.

How to Request a Refund or Cancellation

Email us at info@europeptide.com with your order number and a short description of the issue. Photographs are helpful for damaged items. We aim to respond within one business day.

Contact

Any questions about shipping, refunds or your order are welcome at info@europeptide.com.

All products sold on this website are intended for research and identification purposes only. They are not intended for human consumption or for medical, veterinary, or therapeutic use.

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